Who we are
Arviah operates the platform at arviahstudio.com and app.arviahstudio.com (the “Platform”). We are the data controller responsible for the personal data collected through the Platform. For any privacy-related queries, you can contact us at krish@arviahstudio.com.
What data do we collect
We collect the following categories of personal data:
– Account data: your name, email address, phone number, and password (stored in encrypted form) when you register an account.
– Project data: the briefs, reference images, budget information, and other content you submit when listing a project.
– Communication data: messages exchanged between you and Makers through the Platform, and correspondence with our support team.
– Order and transaction data: details of bids accepted, orders placed, payment records, and delivery addresses.
– Technical data: IP address, browser type and version, device information, time zone, and cookies.
– Usage data: pages visited, features used, and navigation patterns within the Platform.
How we use your data
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use your personal data for the following purposes:
– To create and manage your account and provide access to the Platform.
– To facilitate the submission of Projects and the receipt of Bids from Makers.
– To process and manage Orders, including payment processing and delivery coordination.
– To communicate with you about your Projects, Orders, and account.
– To send service updates, policy changes, and important notices.
– To send marketing communications, where you have opted in to receive them.
– To improve the Platform through analysis of usage patterns and feedback.
– To comply with legal obligations and enforce our Terms & Conditions.
Our legal basis for processing your data is: (a) performance of a contract (to fulfil your orders and provide our services); (b) our legitimate interests (to improve the platform and prevent fraud); (c) your consent (for marketing communications); and (d) compliance with legal obligations.
Sharing your data
We share your personal data only in the following circumstances:
– With Makers: we share the Project brief, contact details, and Order information with the Maker you select, to the extent necessary for them to fulfil your Order.
– With payment processors: payment data is shared with our secure payment processing partners solely for the purpose of processing transactions.
– With delivery providers: your delivery address and contact information are shared with our courier partners to arrange delivery of your order.
– With service providers: we use third-party technology providers (including cloud hosting and analytics services) who process data on our behalf under strict data processing agreements.
– With legal or regulatory authorities: where we are required to do so by law or court order.
We do not sell your personal data to any third party.
Data retention
We retain your personal data for as long as your account is active and for a period of 7 years thereafter, in accordance with our legal and financial record keeping obligations. You may request deletion of your data at any time (see Your Rights below), subject to our obligations to retain certain data for legal purposes.
Cookies
Arviah uses cookies and similar tracking technologies to operate and improve the Platform. Cookies we use include:
– Strictly necessary cookies: required for the Platform to function (e.g., session authentication).
– Analytical cookies: help us understand how users interact with the Platform.
– Preference cookies: remember your settings and choices.
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Platform. Please see our Cookie Policy (available within the Platform) for full details.
Data security
Arviah implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted data transmission (TLS), encrypted storage of passwords, and restricted access controls. While we take all reasonable steps to protect your data, no transmission over the internet is 100% secure.
Your rights
You have the following rights in relation to your personal data:
– Right of access: to request a copy of the personal data we hold about you.
– Right of rectification: to request correction of inaccurate data.
– Right of erasure: to request deletion of your data (subject to legal retention obligations).
– Right to restrict processing: to ask us to limit how we use your data.
– Right to data portability: to receive your data in a structured, machine-readable format.
– Right to object: to object to processing based on our legitimate interests, including for direct marketing.
– Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at krish@arviahstudio.com. We will respond within 30 days. You also have the right to lodge a complaint with the relevant data protection authority.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on the Platform. Continued use of the Platform following notification constitutes your acceptance of the updated Policy.
Contact us
For any questions about this Privacy Policy or how we handle your data, please contact us at: krish@arviahstudio.com or via the Contact page at arviahstudio.com/contact-us.