Terms and Conditions

Effective date: 25/07/2026
Last updated: 25/07/2026

1. Introduction

These Terms and Conditions govern:

access to and use of arviahstudio.com;
access to and use of app.arviahstudio.com;
the submission and management of custom jewellery projects;
proposals received through the Arviah platform;
orders placed with Arviah;
payments, manufacture, quality control, hallmarking and delivery;
alterations, warranties, remakes and refunds; and
any related products or services supplied by Arviah.

The website, web application and associated functionality are collectively referred to as the “Platform.”

The Platform is operated by:

Arviah Jewellery Private Limited
CIN: U47733MH2026PTC473724
Registered office: 225 Fl 2, Shreeji Chamber, Tata RD 2 Roxy Cinema, Opera House, Mumbai, Mumbai- 400004, Maharashtra
Customer support: krish@arviahstudio.com
Telephone: +91 73047 80849

In these Terms, “Arviah,” “we,” “us” and “our” refer to Arviah Jewellery Private Limited.

By creating an account, submitting a Project, accepting a Proposal, placing an Order or otherwise using the Platform, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform or place an Order.

2. Documents forming your agreement

Your agreement with Arviah may include:

these Terms;
the accepted Proposal;
the approved Jewellery Specification;
the payment schedule;
the warranty and alteration terms shown for the Order;
our Payments and Refunds Policy;
our Shipping and Delivery Policy;
our Privacy Policy;
any additional terms expressly accepted by you; and
any written variation confirmed by Arviah.

Together, these documents form the “Agreement.”

If there is a conflict:

a written variation expressly agreed by Arviah and the Customer takes priority;
the approved Jewellery Specification and accepted Proposal take priority for Order-specific commercial and technical details;
these Terms take priority over general website content; and
marketing material, illustrative examples and informal communications do not override the Agreement.

Nothing in the Agreement limits a right or remedy that cannot lawfully be excluded.

3. Definitions

In these Terms:

“Account”

means a registered user account on the Platform.

“Advance”

means the first payment, ordinarily equal to 50% of the Total Price, paid when the Customer accepts a Proposal and places an Order.

“Applicable Law”

means all laws, rules, regulations, orders and binding requirements applicable to Arviah, the Platform, the Customer or an Order, including applicable Indian contract, consumer-protection, e-commerce, tax, payment, data-protection, intellectual-property, hallmarking and product laws.

“Business Customer”

means a person acquiring goods or services wholly or mainly for business, trade, resale or commercial purposes.

“Customer”

means the individual or entity that creates a Project or places an Order with Arviah.

“Delivery Address”

means the address approved by the Customer for delivery.

“Final Payment”

means the balance ordinarily equal to 50% of the Total Price, payable after the Item passes Arviah QC and before dispatch.

“HUID”

means the Hallmark Unique Identification number assigned to an applicable hallmarked article under the relevant BIS process.

“Item”

means the custom jewellery, related article or other product ordered from Arviah.

“Jewellery Specification”

means the written and visual specification approved by the Customer before placing the Order, including applicable details such as design, metal, purity, approximate weight, stones, size, dimensions, engraving, finish and permitted tolerances.

“Manufacturer”

means a manufacturer, artisan, workshop or other supplier engaged by Arviah to assist in producing an Item.

A Manufacturer supplies Arviah under a separate agreement and is not the customer-facing seller under these Terms.

“Order”

means the binding order between Arviah and the Customer created when the Customer:

accepts a Proposal;
approves the Jewellery Specification;
accepts the applicable terms; and
successfully pays the Advance.

“Platform Content”

means text, software, interfaces, graphics, branding, images, videos, databases, designs and other content made available by Arviah through the Platform, excluding User Content.

“Project”

means a custom jewellery request submitted through the Platform.

“Proposal”

means an itemised offer displayed through the Platform for an Item, including applicable specifications, price, taxes, services, production estimate, warranty and alteration terms.

“QC”

means the quality-control process performed or arranged by Arviah before dispatch.

“Total Price”

means the complete price payable by the Customer for an Order, including applicable taxes and the services identified as included in the accepted Proposal.

“User”

means any person accessing or using the Platform.

“User Content”

means information, text, sketches, images, photographs, files, messages, reviews, designs and other material submitted by a User.

“Working Day”

means a day other than a Sunday or public holiday applicable at Arviah’s registered office, unless the Order states otherwise.

4. Eligibility

You may create an Account or place an Order only if:

you are at least 18 years old;
you are legally competent to enter into a binding contract;
the information you provide is accurate;
you are not prohibited from using the Platform under Applicable Law; and
you are acting for yourself or have authority to bind the person or organisation you represent.

If you use the Platform for an organisation, you represent that you have authority to accept these Terms on its behalf.

Arviah may request evidence of identity, age, authority, address or payment ownership where reasonably necessary for security, fraud prevention, legal compliance or fulfilment.

5. Accounts

You must:

provide accurate and complete Account information;
keep your information current;
keep your password and authentication credentials confidential;
use reasonable measures to protect your Account;
not permit another person to use your Account without authority;
notify Arviah promptly of suspected unauthorised access; and
not create Accounts using false identities or misleading information.

You are responsible for activity conducted through your Account unless the activity resulted from a security failure attributable to Arviah or another circumstance for which you are not legally responsible.

Arviah may suspend access while investigating suspected compromise, fraud or misuse.

6. Arviah’s role

Arviah Jewellery Private Limited is the seller to the Customer under these Terms.

Arviah may engage one or more Manufacturers as suppliers to:

assess Projects;
prepare Proposals;
create sketches or CAD files;
source materials;
manufacture Items;
correct QC issues;
perform alterations; or
support warranty work.

The Customer’s contract is with Arviah, not with the Manufacturer.

Arviah:

collects customer payments;
issues the customer invoice;
manages the Order;
obtains the Item from the Manufacturer;
arranges applicable hallmarking;
performs or arranges QC;
arranges delivery;
provides customer-facing warranty support; and
administers eligible repairs, remakes and refunds.

A Manufacturer’s participation does not reduce Arviah’s obligations as the customer-facing seller to the extent imposed by the Agreement or Applicable Law.

7. Manufacturer identities

Manufacturers may appear on the Platform using:

a username;
a first name;
a profile name; or
another identifier approved by Arviah.

The Platform may display information such as:

years of experience;
specialisms;
portfolio material;
completed Arviah Projects;
ratings; and
customer reviews.

Arviah does not ordinarily display the Manufacturer’s:

legal business name;
direct email address;
direct telephone number;
workshop address;
bank information; or
other direct contact details.

Arviah may disclose, use or record a Manufacturer’s legal identity where reasonably necessary or required by:

law;
BIS;
an Assaying and Hallmarking Centre;
a gemstone laboratory;
a tax authority;
a payment provider;
a courier;
an insurer;
a court;
a regulator;
law enforcement; or
another competent authority.

Nothing in these Terms requires Arviah to conceal information where disclosure is legally required or reasonably necessary to protect a Customer’s rights.

8. Availability and pre-launch status

Arviah currently accepts Projects and Orders for delivery within India.

The Platform may be operated in a pre-launch, beta or early-access phase. During such a phase:

certain features may be incomplete;
processes may include manual steps;
functionality may be modified;
access may be restricted;
technical errors may occur; and
Arviah may limit the number or type of Projects accepted.

Pre-launch status does not exclude Arviah’s obligations for confirmed Orders.

Arviah may refuse or postpone an Order where the required payment, manufacturing, hallmarking, QC, legal or delivery arrangements are not operational.

9. Creating a Project

A Customer may create a Project without paying a listing fee unless a fee is clearly disclosed before submission.

A Project may include:

written instructions;
reference images;
preferred metal and purity;
stone requirements;
size and dimensions;
engraving;
budget;
preferred completion date; and
other relevant specifications.

Submitting a Project:

is not an Order;
does not require the Customer to accept a Proposal;
does not guarantee that a Proposal will be received;
does not reserve a price, production slot or delivery date; and
does not require Arviah to accept the Project.

The Customer is responsible for ensuring that Project information is accurate and sufficiently complete.

10. Project visibility

During the proposal period, Arviah may make the Project available to eligible Manufacturers.

Unless reasonably necessary, Arviah will not ordinarily disclose the Customer’s direct contact information or Delivery Address to all Manufacturers viewing the Project.

A Customer must not include unnecessary personal details, payment credentials or confidential information in a Project brief.

Arviah may remove or restrict content that:

contains direct contact or payment details;
infringes third-party rights;
is unlawful;
is misleading;
is irrelevant;
creates a security risk; or
violates these Terms.

11. Proposal period

The standard proposal period is three days unless the Platform states otherwise.

During this period:

eligible Manufacturers may submit Proposals;
a Manufacturer may revise a Proposal where permitted;
the Customer may ask permitted questions;
the Customer may compare Proposals; and
the Customer may reject every Proposal without charge.

Prices are not negotiable through the Platform unless Arviah expressly enables negotiation for a particular Project.

Arviah does not guarantee:

a minimum number of Proposals;
that every Manufacturer will submit a Proposal;
that the lowest Proposal will be suitable;
that a Proposal will remain available after expiry; or
that every requested specification can be manufactured.

12. Proposal requirements

A Proposal should include, as applicable:

the Item type;
written design description;
metal;
purity;
approximate metal weight;
applicable weight tolerance;
stone type;
stone quantity;
stone size or weight;
stone quality;
size and dimensions;
engraving;
included hallmarking;
included HUID processing;
included delivery;
applicable taxes;
Total Price;
production estimate;
CAD availability;
included CAD revisions;
additional revision charges;
warranty duration and coverage;
alteration terms; and
Proposal expiry.

If a particular feature is not expressly included, the Customer should not assume that it forms part of the Order.

Gemstone laboratory reports, appraisals, insurance certificates or other documents are included only where expressly stated.

13. Customer review of Proposals

The Customer is responsible for reviewing:

the complete Jewellery Specification;
the Manufacturer profile;
the Total Price;
included and excluded services;
production estimate;
payment schedule;
warranty;
alteration terms;
delivery details; and
any qualifications or assumptions.

The Customer should request clarification before accepting a Proposal.

Arviah may assist with explanations, but the approved written Jewellery Specification is the primary technical reference for the Order.

Illustrations, renders and images may not represent exact colour, scale, brilliance or appearance on every device.

14. Jewellery Specification

Before paying the Advance, the Customer must approve the Jewellery Specification.

The approved Jewellery Specification may include:

design images;
sketches or CAD renders;
metal and purity;
approximate weight;
weight tolerance;
stone details;
dimensions;
size;
engraving;
finish;
functional details; and
other agreed characteristics.

The Customer must check all spellings, dates, names, dimensions, sizes and engraving before approval.

Arviah is not responsible for an error that:

appeared clearly in the approved Jewellery Specification;
was supplied by the Customer; and
was not caused by Arviah’s failure to implement the approved information correctly.

An approximate weight is an estimate, not an absolute guarantee, unless the Proposal expressly provides a fixed weight.

Any permitted tolerance must be shown before payment.

15. Contract formation

A Proposal is an invitation to place an Order and may expire, be withdrawn or be corrected before acceptance where permitted by law.

An Order becomes binding only when the Customer:

clicks to accept the Proposal;
expressly accepts the Agreement;
approves the Jewellery Specification;
completes all required affirmative confirmations; and
successfully pays the Advance.

Pre-ticked boxes, inactivity or silence will not be treated as consent to place an Order.

Arviah will provide an electronic Order confirmation.

If payment is received but Arviah cannot accept the Order, Arviah will notify the Customer and initiate an appropriate refund.

16. Prices

Unless expressly stated otherwise:

prices are displayed in Indian Rupees;
the Total Price includes applicable GST;
standard delivery within the stated service area is included;
applicable hallmarking is included; and
payment is due according to the displayed payment schedule.

The Total Price does not include a gemstone laboratory report, appraisal, special delivery service, alteration or other optional service unless expressly stated.

Arviah may correct an obvious pricing, calculation or typographical error before an Order is formed.

After an Order is formed, Arviah will not increase the Total Price without the Customer’s express agreement, except where:

the Customer requests a change;
the Customer approved a variable-price component;
a disclosed weight or material adjustment mechanism applies; or
Applicable Law requires a tax or regulatory adjustment.

17. Payments

The standard payment schedule is:

50% Advance when the Order is placed; and
50% Final Payment after the Item passes Arviah QC and before dispatch.

The Platform may display a different schedule for a particular Order. Where it does, the Order-specific schedule applies.

Payments may be processed through Razorpay, banks or other approved payment channels.

Available payment methods may include:

UPI;
credit card;
debit card;
net banking;
approved bank transfer;
EMI where available; and
cash at Arviah’s registered office where expressly approved.

Arviah does not operate an escrow service.

Payments are staged payments collected and managed by Arviah under the Order.

The Customer must not:

send payment directly to a Manufacturer;
use a payment method not approved by Arviah;
share a UPI PIN, banking password or one-time password;
make payment through an external link supplied by a Manufacturer; or
arrange an off-platform transaction.

18. Payment security

Payment providers may apply:

identity checks;
transaction limits;
authentication;
fraud screening;
card-network requirements; and
their own terms.

Arviah does not control a bank or payment provider’s approval, decline, delay or authentication process.

The Customer is responsible for ensuring that:

the payment method is authorised;
payment information is accurate; and
sufficient funds or credit are available.

Arviah will not request a UPI PIN, banking password or card PIN.

19. Cash payments

Cash may be accepted only:

at Arviah’s registered office;
with prior approval;
against an identified Order;
within applicable legal limits; and
against an official numbered receipt.

Arviah may refuse cash or require a non-cash method.

Cash on delivery is not available unless expressly offered for a particular Order.

A Customer must not divide or structure payments to evade legal or reporting requirements.

20. Advance and commencement of production

The Advance confirms the Order and permits manufacturing activity to begin.

Once the Advance is paid, Arviah or its Manufacturer may:

create or revise designs;
purchase or allocate materials;
source stones;
begin fabrication;
reserve production capacity;
incur hallmarking or service costs; and
perform other Order-specific work.

Because the Item is made to the Customer’s specifications, the Advance is ordinarily non-refundable after production activity begins, except where:

Arviah cancels the Order without Customer fault;
Arviah cannot fulfil the Order;
the Agreement expressly provides a refund;
the Item has a material defect or non-conformity that is not appropriately remedied; or
Applicable Law requires otherwise.

21. Manufacturer funding and settlement

The Manufacturer ordinarily receives no customer Advance directly.

The Manufacturer’s funding, compensation and settlement are governed by a separate agreement between Arviah and the Manufacturer.

The Customer has no obligation to pay the Manufacturer directly.

The Customer’s payment obligations are owed only to Arviah.

22. Design and CAD process

A Proposal must indicate whether CAD or other design work is included.

Where CAD is included, the Proposal should state:

the person responsible for creating it;
the number of included revisions;
charges for additional revisions;
the approval process; and
the estimated design timeline.

The Customer must provide timely feedback.

Production must not begin from a CAD requiring approval until the required approval has been recorded, unless the Customer has expressly agreed that no separate CAD approval is required.

Where CAD is not included, the approved written and visual Jewellery Specification governs production.

23. Customer-requested changes

A Customer may request a change before or during production, but Arviah is not required to accept it.

A requested change may affect:

price;
weight;
materials;
stone availability;
production time;
hallmarking;
warranty;
delivery date; and
technical feasibility.

No change is binding until Arviah confirms it in writing and the Customer accepts any resulting price, specification or timeline adjustment.

Arviah may require additional payment before implementing a change.

24. Production estimates

Production and delivery dates are estimates unless Arviah expressly guarantees a date in writing.

An estimate may be affected by:

design revisions;
Customer response time;
material availability;
gemstone sourcing;
technical complexity;
hallmarking;
QC corrections;
courier service;
force majeure; or
another event outside reasonable control.

Arviah will use reasonable efforts to provide updates and minimise delay.

A one-day delay by a Manufacturer may result in internal performance action, but does not automatically entitle the Customer to compensation, cancellation or refund unless the Agreement or Applicable Law provides otherwise.

25. Customer response obligations

The Customer must respond within a reasonable period to:

design approvals;
specification questions;
payment requests;
delivery confirmations;
alteration questions; and
support requests.

If the Customer stops responding after paying the Advance:

Arviah may continue production under the approved Jewellery Specification;
Arviah will attempt to contact the Customer for seven days;
the Advance will remain non-refundable to the extent permitted by law;
Arviah may apply amounts paid towards materials, manufacturing and committed costs; and
the Order may be placed on hold, cancelled or otherwise managed under these Terms.

Arviah’s continued production does not create an obligation to dispatch without receiving the Final Payment.

26. Final Payment

After the Item passes QC, Arviah will request the Final Payment.

The request may include:

confirmation that QC has been completed;
final weight;
hallmark or HUID details where applicable;
delivery information;
remaining balance; and
any approved Order adjustment.

The Customer must pay the Final Payment before dispatch.

If the Customer fails or refuses to pay, Arviah may:

retain the Item;
continue contacting the Customer;
suspend delivery;
apply payments already received to committed costs;
terminate the Order after notice;
exercise rights available under law; and
deal with the Item as permitted under the Agreement and Applicable Law.

Arviah will not dispatch an unpaid Item.

27. Quality control

Every completed Item is intended to be sent to Arviah for QC before dispatch.

QC may include comparison against the approved Jewellery Specification and checks of:

item type;
design;
metal;
purity;
approximate weight;
size;
dimensions;
stones;
stone count;
setting;
engraving;
finish;
hallmark;
HUID;
visible damage;
packaging; and
accompanying documents.

QC is a reasonable inspection process and is not a guarantee that:

an Item will never develop a fault;
every microscopic or latent issue will be detected;
stones cannot loosen after use;
normal wear will not occur; or
an Item is suitable for an undisclosed purpose.

Arviah may photograph and document the Item during QC.

28. Failed QC

If an Item fails QC, Arviah may:

return it to the Manufacturer for correction;
arrange correction separately at the Manufacturer’s cost;
remake the Item;
reject the Item;
revise the delivery estimate; or
cancel the Order and offer an appropriate remedy.

The Customer will not be required to make the Final Payment until the Item passes QC, unless otherwise agreed for a specific corrective arrangement.

29. Hallmarking and HUID

Where BIS hallmarking is legally required or included in the Order, Arviah will arrange the applicable hallmarking process before dispatch.

Where applicable, Order records may include:

metal purity;
hallmark information;
HUID;
Assaying and Hallmarking Centre details; and
related verification records.

A hallmark concerns precious-metal fineness. It does not by itself certify:

gemstone quality;
market value;
resale value;
design originality;
workmanship quality; or
investment performance.

The Customer should verify the HUID through the BIS Care app where applicable.

Arviah may disclose relevant supplier and Order information to BIS or an Assaying and Hallmarking Centre where necessary.

Arviah will not complete an applicable sale that legally requires a registration or hallmarking process which Arviah is not authorised or able to provide.

30. Gemstones and reports

A gemstone laboratory report is included only where expressly stated in the accepted Proposal.

Where included:

the issuing laboratory will be identified;
the report relates to the stone described in it;
the report is not an Arviah valuation guarantee;
grading may involve professional judgement; and
Arviah does not guarantee future resale value.

Natural diamonds, laboratory-grown diamonds and treated stones must be described according to the approved Jewellery Specification and Applicable Law.

The Customer must not assume that a stone is untreated, natural or independently certified unless the Order expressly states this.

31. Delivery

Arviah currently accepts Orders for delivery within India.

Delivery may be arranged through Sequel or another approved courier or logistics provider.

Dispatch occurs only after:

QC has been passed;
the Final Payment has been received;
applicable hallmarking is complete;
required documents are available; and
the Delivery Address has been confirmed.

The Customer must provide a complete and accurate Delivery Address.

Arviah is not responsible for delay or loss caused by an incorrect address supplied by the Customer, but will provide reasonable assistance.

32. Delivery requirements

Depending on the shipment, delivery may require:

identity confirmation;
OTP verification;
signature;
age verification;
delivery to the named recipient;
inspection of package condition; or
other security procedures.

The Customer must not ask a courier to leave high-value jewellery unattended.

The Customer should retain:

outer packaging;
internal packaging;
labels;
receipts; and
delivery evidence

until satisfied that the correct Item was received in acceptable condition.

33. Delivery acceptance

After the courier records delivery, Arviah may contact the Customer to confirm receipt.

If the Customer does not raise a dispute within three days of confirmed delivery, the Order may be treated as accepted for Manufacturer-settlement and administrative purposes.

This three-day administrative acceptance:

does not waive non-excludable consumer rights;
does not eliminate the 14-day reporting window below;
does not prevent a later valid warranty claim; and
does not apply to a defect that could not reasonably have been discovered earlier.

34. Reporting delivery or product issues

The Customer should notify Arviah within 14 days of confirmed delivery of:

visible transit damage;
receipt of the wrong Item;
a size discrepancy;
an apparent manufacturing defect;
a missing component;
a material difference from the approved Jewellery Specification; or
a hallmark or document discrepancy.

The Customer should provide:

Order number;
description of the issue;
photographs or video;
photographs of the packaging;
delivery date; and
other reasonably requested evidence.

A failure to report within 14 days does not remove a right that cannot lawfully be excluded, but may affect Arviah’s ability to investigate courier damage or determine when an issue arose.

35. Lost or damaged shipments

Where an Item is lost or damaged during delivery arranged by Arviah, Arviah will investigate using:

tracking records;
courier evidence;
QC photographs;
packaging photographs;
Customer evidence; and
insurance information.

After verifying the incident, Arviah may offer the Customer the choice of:

a remake; or
a refund.

Arviah may pursue the courier or insurer separately and will not unreasonably require the Customer to wait indefinitely for the completion of that claim.

36. Cancellations before payment

The Customer may:

withdraw a Project;
reject all Proposals; or
cancel before paying the Advance

without a cancellation charge, unless the Customer separately commissioned and agreed to pay for design or another service.

37. Cancellations after payment

After the Advance is paid, the Order is bespoke and production may begin.

The Customer does not have a general right under these Terms to cancel merely because the Customer:

changes their mind;
finds another product;
no longer requires the Item;
dislikes a feature that conforms to the approved Jewellery Specification; or
fails to review the approved specification.

Arviah may consider a cancellation request but is not required to approve it.

If Arviah approves a cancellation, the refund may deduct reasonable amounts for:

design work;
CAD work;
materials purchased;
stones sourced;
manufacturing completed;
hallmarking;
payment charges that cannot be recovered;
administration;
shipping; and
other committed Order costs.

Any deduction must be consistent with the Agreement and Applicable Law.

38. Cancellation by Arviah

Arviah may cancel an Order where:

the Item cannot lawfully be supplied;
required materials are unavailable;
the Manufacturer cannot fulfil it;
the Customer does not pay;
the Customer does not provide required information;
the Customer requests an unlawful or infringing design;
fraud or security concerns arise;
hallmarking or regulatory requirements cannot be met;
performance becomes impossible; or
another material reason prevents fulfilment.

Where Arviah cancels without Customer breach, Arviah will initiate a refund of amounts paid for the unfulfilled Item, subject to any separately completed and accepted service.

Arviah will not impose a cancellation charge on the Customer where Arviah unilaterally cancels for its own reasons unless a lawful and clearly agreed basis applies.

39. Refunds

Approved refunds will ordinarily:

be initiated by Arviah;
be returned to the original payment method;
be processed through the applicable payment provider; and
exclude payment credentials from email correspondence.

Arviah aims to initiate an approved refund within seven Working Days.

A bank, card network or payment provider may require additional time to credit the Customer’s account.

If a refund cannot be returned to the original payment method, Arviah may request verified bank information and additional documentation.

40. Duplicate payments

If the Customer is charged more than once for the same payment obligation, the Customer should notify Arviah with:

Order number;
transaction references;
payment dates; and
amounts.

After verification, Arviah will initiate a refund of the duplicate amount.

41. Change-of-mind returns

Because Items are made to the Customer’s specification, Arviah does not accept returns solely because the Customer changes their mind.

This does not limit remedies for:

an incorrect Item;
a material deviation from the Jewellery Specification;
a manufacturing defect;
transit damage;
misdescription;
failed hallmarking;
breach of warranty; or
another matter for which a remedy is required by law.

42. Defects and non-conformity

An Item may be materially non-conforming where, for example, it has:

the wrong metal;
the wrong purity;
the wrong stone type;
a substantial unapproved size error;
missing stones;
a materially incorrect design;
an irreparable manufacturing defect;
a failed required hallmark;
a materially incorrect engraving; or
serious transit damage.

Minor natural variations, permitted tolerances, differences caused by screen display or characteristics inherent to handmade production do not necessarily constitute a defect.

43. Remedies

Where an Item materially differs from the approved Jewellery Specification or has an irreparable defect, the Customer may choose between:

a remake; or
a refund,

subject to verification of the issue.

For a repairable issue, Arviah may first offer an appropriate repair or correction where doing so:

can restore conformity;
does not cause unreasonable inconvenience;
does not materially reduce the Item’s value; and
is completed within a reasonable period.

Arviah will not make a remedy decision arbitrarily and nothing in these Terms excludes a remedy required by Applicable Law.

44. Warranty

The customer-facing warranty is provided by Arviah Jewellery Private Limited.

The warranty duration and coverage for each Item will be shown in the accepted Proposal or Order documents.

There is no platform-wide minimum warranty unless Arviah expressly publishes one.

The Order-specific warranty should state:

warranty period;
covered manufacturing defects;
stone-loss coverage or exclusion;
setting coverage;
clasp or component coverage;
resizing terms;
repair process;
shipping responsibility; and
exclusions.

If the warranty information is absent or unclear, Applicable Law and Arviah’s obligations as seller remain applicable.

45. Warranty exclusions

Subject to Applicable Law, a warranty may exclude:

normal wear;
scratching;
tarnishing consistent with the material;
accidental damage;
impact damage;
improper storage;
exposure to chemicals;
unauthorised resizing;
unauthorised repair;
loss or theft;
loss of an Item;
damage caused by failing to follow care instructions; and
modifications by a third party.

An exclusion will not apply where the issue was caused by a manufacturing defect or Arviah’s failure to supply the agreed Item.

46. Alterations and resizing

Where the delivered Item does not match the Customer-approved size or specification because of an Arviah or Manufacturer error:

Arviah will arrange the correction;
the Customer will not be charged for the correction; and
Arviah will bear or recover the reasonable shipping and alteration costs.

Where the Item matches the approved specification but the Customer later requests:

resizing;
a setting change;
an engraving change;
a minor design modification; or
another alteration,

Arviah will determine whether the alteration is technically feasible.

The Customer may be required to pay:

alteration charges;
materials;
new stones;
hallmarking;
shipping; and
applicable taxes.

Arviah will explain any effect on the warranty before accepting the alteration.

An alteration does not permit the Customer to exchange the Item for a completely different piece.

47. Reviews and ratings

After an Order, Arviah may invite the Customer to submit:

a rating;
a review;
photographs; or
feedback.

Reviews must:

reflect genuine experience;
be accurate;
not contain unlawful or abusive content;
not disclose private information;
not include direct contact details; and
not make unsupported allegations.

Arviah may moderate or remove a review where it violates these Terms, but will not suppress a review merely because it is negative.

Arviah may display a review in connection with:

the Manufacturer username;
Arviah;
the Item type; or
an anonymised project.

Marketing use of customer photographs or personally identifying details will require the permission described in our Privacy Policy or another appropriate authorisation.

48. Off-platform transactions

Customers and Manufacturers must not use information obtained through the Platform to:

arrange direct payment;
bypass Arviah’s payment process;
avoid fees or commissions;
move the Order outside Arviah;
exchange direct contact details for circumvention; or
solicit unrelated business.

Arviah may monitor Platform messages to detect misuse in accordance with the Privacy Policy.

A breach may result in:

warning;
message restriction;
Account suspension;
cancellation;
termination; or
legal action.

Nothing in this clause prohibits communication required by law or communication expressly authorised by Arviah.

49. User Content

The User retains ownership of original User Content, subject to rights granted under these Terms.

The User grants Arviah a worldwide, non-exclusive, royalty-free licence to:

host;
store;
reproduce;
adapt for technical formatting;
display privately;
transmit;
share with relevant Manufacturers and service providers; and
otherwise use User Content

to operate the Platform, provide the requested services, manufacture the Item, perform QC, resolve disputes, comply with law and administer the Agreement.

This operational licence continues for as long as reasonably necessary for those purposes.

50. Customer designs

Arviah will not reuse or adapt a customer-specific design for another customer without appropriate permission.

Where the Customer permits reuse or marketing:

identifying details should be removed where reasonably possible;
the permission may be recorded separately; and
the scope of permitted use will be described.

Permission to use designs or photographs for marketing must not be made a mandatory condition of purchasing an Item unless the material was specifically commissioned for public or promotional use.

51. CAD ownership

Unless Arviah agrees otherwise in writing:

CAD files created for a Project are owned by Arviah;
ownership applies whether or not the related Proposal is accepted;
the Customer receives the right to use the approved design for the applicable Arviah Order;
editable source files are not supplied automatically; and
the Manufacturer must not reuse the CAD except as authorised by Arviah.

This clause does not transfer to Arviah any third-party intellectual-property right that the Customer did not lawfully possess.

Where legally necessary, relevant intellectual-property assignments or licences must be documented separately.

52. Customer warranties concerning content

The Customer represents that:

the Customer owns or is authorised to use submitted content;
use of the content for the Project does not knowingly infringe another person’s rights;
the content is not unlawful;
the content does not contain malicious software; and
the Customer has permission to provide personal information concerning another person.

If the Customer submits a reference image owned by another person, Arviah may use it only as permitted by law and may decline to reproduce protected design elements.

53. Platform intellectual property

Arviah or its licensors own all rights in the Platform and Platform Content, including:

trademarks;
logos;
software;
interfaces;
databases;
text;
graphics;
platform-generated content; and
visual design.

Subject to these Terms, Arviah grants the User a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose.

The User must not:

copy the Platform;
reverse engineer it;
scrape it;
create competing databases from it;
bypass security controls;
use Arviah branding without permission;
distribute Platform Content;
exploit it commercially without authority; or
interfere with its operation.

54. Acceptable use

A User must not:

provide false or fraudulent information;
impersonate another person;
infringe intellectual-property rights;
upload unlawful or harmful content;
harass or threaten another User;
manipulate reviews;
interfere with bidding;
attempt an off-platform transaction;
introduce malware;
probe security without permission;
access another Account;
misuse payment systems;
evade suspension;
violate Applicable Law; or
use the Platform for money laundering, fraud or prohibited trade.

55. Suspension and termination

Arviah may suspend, restrict or terminate an Account where reasonably necessary to:

protect users;
prevent fraud;
investigate a breach;
comply with law;
protect the Platform;
respond to payment risk;
stop harassment;
prevent circumvention; or
enforce the Agreement.

Where reasonably possible, Arviah will provide notice and an opportunity to respond.

Immediate action may be taken for serious fraud, security risk, unlawful conduct or risk of harm.

Suspension does not automatically cancel an active Order. Arviah will explain how active Orders, payments and lawful obligations will be handled.

56. Platform availability

Arviah aims to maintain the Platform but does not guarantee uninterrupted or error-free availability.

Arviah may:

perform maintenance;
update software;
change features;
restrict access;
correct errors; or
discontinue functionality.

Arviah will use reasonable efforts to avoid unnecessary disruption to active Orders.

57. Third-party services

The Platform may rely on services supplied by:

Razorpay;
banks;
couriers;
Sequel;
cloud providers;
communications providers;
BIS systems;
Assaying and Hallmarking Centres;
laboratories; and
other third parties.

Third-party services may have separate terms.

Arviah is responsible for its own obligations and will not avoid responsibility merely because it uses a service provider. However, Arviah is not responsible for a third party’s independent service outside Arviah’s control except to the extent Arviah has legal responsibility for selecting, instructing or managing that provider.

58. Fraud and verification

Arviah may:

verify identity;
verify payment ownership;
request supporting information;
delay an Order;
decline a payment;
suspend an Account;
report suspected activity; or
cooperate with authorities

where reasonably necessary to prevent fraud or comply with law.

A Customer must not submit false identity, payment or delivery information.

59. Chargebacks and payment disputes

The Customer should contact Arviah before initiating a chargeback so that Arviah can investigate and attempt resolution.

This does not remove any lawful right to contact the Customer’s bank or payment provider.

The Customer must not make a dishonest chargeback or falsely claim that an authorised transaction was unauthorised.

Arviah may provide the payment provider with:

Order confirmation;
approved Jewellery Specification;
payment records;
communications;
QC evidence;
dispatch records; and
delivery evidence

to respond to a dispute.

60. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from:

fraud;
fraudulent misrepresentation;
wilful misconduct;
gross negligence where it cannot be limited;
death or personal injury where applicable;
product liability that cannot be excluded;
breach of non-excludable consumer rights; or
another liability that Applicable Law prohibits from being excluded.

Subject to the preceding paragraph, Arviah will not be liable for:

indirect loss;
consequential loss;
loss of profit;
loss of business opportunity;
loss caused by unauthorised Account access attributable to the Customer;
loss caused by inaccurate information supplied by the Customer;
delay outside Arviah’s reasonable control;
sentimental or subjective value exceeding the Order’s documented value; or
use of the Item contrary to care instructions.

For a Business Customer, and to the fullest extent permitted by law, Arviah’s aggregate liability arising from an Order will not exceed the greater of:

the Total Price paid for that Order; and
any higher amount required by Applicable Law.

For a consumer, any financial limitation applies only to the extent it is fair, reasonable and legally enforceable and does not reduce a mandatory consumer remedy.

61. Business Customers

If the Customer is a Business Customer:

consumer-only protections may not apply;
the Customer confirms that it is purchasing for business purposes;
the Customer must inspect the Item promptly;
the Customer must notify Arviah of an apparent issue within the agreed commercial period; and
liability limitations applicable to Business Customers may be enforced to the fullest extent permitted by law.

This section does not apply where the Customer legally qualifies as a consumer for the relevant transaction.

62. Customer indemnity

To the extent permitted by law, a Business Customer will indemnify Arviah against third-party claims arising directly from:

unlawful User Content;
infringement caused by designs supplied by that Business Customer;
unauthorised resale representations;
misuse of the Platform; or
breach of these Terms.

A consumer is not required to indemnify Arviah for Arviah’s own breach, negligence or legal responsibility.

63. Force majeure

Arviah will not be liable for delay or failure caused by an event beyond its reasonable control, including:

natural disaster;
flood;
fire;
epidemic;
war;
terrorism;
civil unrest;
government action;
import or export restriction;
failure of utilities;
widespread network outage;
payment-system outage;
courier disruption;
labour disruption;
shortage of material;
hallmarking-system interruption; or
another comparable event.

Arviah will:

notify affected Customers where reasonably possible;
take reasonable steps to reduce the impact;
resume performance when feasible; and
offer an appropriate solution where performance becomes impossible or excessively delayed.

64. Complaints and grievance redressal

Customers may submit a complaint concerning:

an Account;
a Project;
a Proposal;
payment;
manufacture;
QC;
hallmarking;
delivery;
warranty;
alteration;
refund;
privacy; or
another Platform matter.

Complaints may be sent to:

Grievance Officer: Krish Parikh
Email: krish@arviahstudio.com
Telephone: +91 73047 80849
Address: 225 Fl 2, Shreeji Chamber, Tata RD 2 Roxy Cinema, Opera House, Mumbai, Mumbai- 400004, Maharashtra

Arviah will:

issue or record a complaint reference number;
acknowledge a consumer complaint within 48 hours;
investigate it fairly;
request information where necessary; and
seek to resolve it within one month of receipt, subject to Applicable Law and the nature of the issue.

A complex investigation may require continued communication beyond the initial response.

Nothing in these Terms prevents a consumer from using an available statutory or governmental complaint mechanism.

65. Dispute resolution

The Customer and Arviah should first attempt to resolve a dispute through the grievance process.

Either party may propose mediation or another mutually agreed dispute-resolution process.

Nothing in this section prevents a consumer from approaching:

a Consumer Disputes Redressal Commission;
the National Consumer Helpline;
the Central Consumer Protection Authority;
a competent regulator;
a court; or
another forum available under law.

A consumer is not required to surrender a statutory forum through these Terms.

66. Governing law and jurisdiction

These Terms and the Agreement are governed by the laws of India.

Subject to any mandatory consumer forum or jurisdiction available under Applicable Law, courts having jurisdiction over Arviah’s registered office at Mumbai, Maharashtra will have jurisdiction over disputes arising from the Agreement.

Nothing in this clause removes a consumer’s right to bring proceedings before a forum that has jurisdiction under the Consumer Protection Act, 2019 or another applicable law.

67. Electronic communications

The Customer agrees that Arviah may provide notices, confirmations and records through:

the Platform;
email;
SMS;
telephone;
WhatsApp where enabled; or
another contact method supplied by the Customer.

Electronic records and affirmative online actions may be used to evidence:

acceptance;
approval;
payment;
notice;
delivery;
communication; and
other transaction events.

The Customer must maintain current contact information.

68. Changes to these Terms

Arviah may update these Terms to reflect changes in:

law;
regulation;
business operations;
Platform functionality;
payment methods;
delivery arrangements; or
services.

The updated Terms will display a revised “Last updated” date.

Material changes affecting registered Users may be communicated through email or the Platform.

Changes will not retrospectively alter a confirmed Order unless:

required by law;
agreed by the Customer; or
necessary to protect security or prevent unlawful conduct without materially reducing the Customer’s contracted rights.

Continued general use of the Platform may constitute acceptance of revised Platform-use terms, but a new material Order term requiring consent will be presented for affirmative acceptance.

69. Assignment

The Customer may not assign an Order without Arviah’s written consent, except where permitted by law.

Arviah may assign or transfer its rights and obligations:

as part of a merger;
restructuring;
financing;
sale of business;
transfer to an affiliate; or
other legitimate corporate transaction,

provided that the transfer does not unlawfully reduce the Customer’s rights.

70. No waiver

If Arviah does not immediately enforce a right, that does not waive the right.

A waiver is effective only if made clearly and in writing by an authorised representative.

71. Severability

If a provision of these Terms is held unlawful, invalid or unenforceable:

it will be interpreted or limited to the minimum extent necessary;
the remaining provisions will continue in effect; and
the invalid provision will be replaced, where possible, by a lawful provision reflecting the original commercial purpose.

72. Entire agreement

The Agreement contains the entire agreement between Arviah and the Customer concerning the relevant Order.

It replaces prior discussions, statements or understandings concerning that Order, except:

fraud or fraudulent misrepresentation;
a written variation accepted by both parties; or
a right that cannot lawfully be excluded.

73. Relationship of the parties

Nothing in these Terms creates:

an employment relationship;
partnership;
franchise;
joint venture;
fiduciary relationship; or
agency authorising the Customer to bind Arviah.

Manufacturers are independent suppliers to Arviah under separate agreements.

74. Language

These Terms are written in English.

Arviah may provide translations for convenience. If a translation conflicts with the English version, the English version will apply to the extent permitted by law.

This does not limit any obligation to provide information in another language where legally required.

75. Contact

Questions about these Terms may be sent to:

Arviah Jewellery Private Limited
CIN: U47733MH2026PTC473724
Registered office: 225 Fl 2, Shreeji Chamber, Tata RD 2 Roxy Cinema, Opera House, Mumbai, Mumbai- 400004, Maharashtra
Email: krish@arviahstudio.com
Telephone: +91 73047 80849
Support hours: 7:00 a.m.–12:00 midnight IST, every day
Website: arviahstudio.com