Frequently Asked Questions

Arviah is a custom jewellery marketplace. You submit your jewellery idea — with a description, references, materials, and budget — and verified manufacturers compete for your project by submitting bids. You compare the bids and choose the maker that best suits your needs. Arviah then oversees production and arranges insured delivery.

Yes. Listing your first project on Arviah is completely free. There is no obligation to accept any bid, and you will only commit to a project once you have chosen a bid you are happy with.

Yes. You will need to create a free Arviah account via the app portal at app.arviahstudio.com. This allows you to manage your projects, communicate with makers, track production, and view your order history.

Bidding windows are typically open for a set period after your project is published. You will be notified as each bid comes in and can review all bids once the window closes. The exact window duration will be confirmed within the app when you list your project.

All manufacturers on the Arviah platform are individually verified before they can participate. We assess their credentials, portfolio quality, and production track record. Only makers who meet our standards are approved to bid on client projects.

Yes. Through your Arviah client portal you can message makers directly, ask questions about their proposed timeline, materials, or process, and request additional references or samples before making your decision.

No. You are under no obligation to accept any bid that is submitted. If no bid meets your expectations, you may close the project without charge.

Typically, the custom production process takes between 2 and 6 weeks from the point of order confirmation to final delivery. Timeline depends on the complexity of the design, the materials involved, and the maker’s capacity. Each bid will include the maker’s specific estimated timeline, so you can factor this into your decision.

Absolutely. Once your order enters the production phase, you will have full access to a production tracker within your Arviah client portal. This shows you each stage of the manufacturing journey in real time.

Arviah monitors production timelines and will intervene if a maker falls behind schedule. If a significant delay occurs, our team will contact you directly to discuss options, which may include discounts, revised timelines or reassignment of your order to another verified maker.

Yes. All jewellery commissioned through Arviah comes with a certified appraisal and an official Arviah Certificate of Authenticity. These documents confirm the materials used, the maker, and the verified quality of your piece.

Arviah oversees the quality inspection process before any piece is dispatched. We work with the maker to ensure the finished item meets both the brief you submitted and Arviah’s quality standards.

All orders are delivered via insured, tracked courier to the address specified at the time of order. You will receive tracking information once dispatch is confirmed.

If your piece does not match the agreed brief or arrives damaged, please contact us at krish@arviahstudio.com within 48 hours of delivery. Arviah will investigate and work with you to arrange a remedy, which may include repair, remake, or a refund in appropriate circumstances. Please refer to our Terms & Conditions for full details of our dispute and refund process.